Family Service - Job Opportunities

Family Service Agency of San Mateo County offers a wide range of opportunities for employment and career growth. As the needs of our diverse community and clientele change, so to do the services we offer. If you are a person who is starting out in your career or a seasoned veteran looking to make a difference, Family Service might be the perfect step for you. Our organization values its diverse workforce and the importance of teamwork. We provide opportunities for creative thinkers and problem solvers. Family Service is an equal opportunity employer.

In addition, here are some of the other benefits we offer:

Competitive wage and benefit package
Exciting growth potential
Paid training
Modern, professional work environment

Please direct cover letters, resumes, and salary history to:

Email : hr@fssm.org

Or mail to:

Human Resources
Family Service Agency of San Mateo County
24 Second Avenue
San Mateo, CA 94401

The following Employment Listings were last updated on March 4, 2010.

Currently, Family Service has job openings in the following areas:

Child Development and Education

Ways to Work Family Loan Program

CHILD DEVELOPMENT AND EDUCATION

EARLY HEAD START ENROLLMENT COORDINATOR
Full Time - San Mateo

ENROLLMENT COORDINATOR is responsible for enrolling parents and maintaining the family files in accordance with the regulations of the Child Development Division, CA Dept. of Education, Head Start and Early Head Start. S/he works with parents in making referrals for needed social services and works with the site director and staff to help arrange for parent education meetings.
Reports to: Early Head Start Program Director / Child Development Program Director.
This is a non-exempt position.
Qualifications: Required

A.A. or B.A., preferably in human services,
Administrative work experience,
Ability to work with families, site supervisor and community contacts to resolve complex issues and while maintaining consistent professionalism,
Strong written/verbal communication (in English), organizational/analytical skills, and ability to multi-task,
Proficiency in MSWord, MSExcel, MSOffice, email.

Preferred: 1-2 years database management experience; familiarity with NOHO and enrollment eligibility requirements for subsidized programs; knowledge of community resources, Head Start, Title V, Title 22, State Funding Terms, bilingual English/Spanish.

EARLY HEAD START INFANT/TODDLER TEACHER
Full Time - Redwood City

GENERAL DESCRIPTION: The Infant/Toddler Teacher is responsible for the design, planning, and implementation of a quality child care classroom for children generally between the ages of 6 weeks and 3 years. The teacher must act as the role model for staff in all aspects of the program and have the ability to accept children and adults from diverse backgrounds. This position is responsible for the implementation of the Early Headstart Program requirements.

QUALIFICATIONS: Required - Child Development Teacher permit, with 24 ECE’s and 16 general units, or eligible for permit. Three semester units of coursework applying to the care of infants and toddlers. CPR and First Aid Certification.

The Teacher must be able to comprehend English; communicate (verbally and in writing) in English to parents and other adults; use grammatically correct language; and when possible, speak in the child’s home language.

Preferred: BA degree. Knowledge and skills in RIE and PITC. Experience in staff supervision and child assessments. Two years of experience with infants and toddlers. Some supervisory experience. Three semester units of early childhood administration. Bilingual in Spanish preferred.

JOB CLASSIFICATION: Non Exempt

EARLY HEAD START ASSOCIATE TEACHER
Full Time - San Mateo

GENERAL DESCRIPTION: The Associate Teacher provides support and assistance to the classroom teacher in providing a warm and nurturing environment that helps children grow intellectually, physically, emotionally and socially. The Associate Teacher participates in all activities in the classroom and works as a team member with the teacher and aides. This position supports all Early Headstart program requirements.

QUALIFICATIONS: Required Qualifications - Possess or applied for a Child Development Associate Teacher Permit. Three infant and toddler units. minimum of 18 years of age and possess a high school diploma or equivalent. Twelve college units in Early Childhood Education. One year experience with the preschool or infants and toddler age group.

The Associate Teacher must model good language for the children, both English and, when possible, the language of the children enrolled. The Associate Teacher may act as a short-term substitute when the supervising teacher is absent.

Preferred Qualifications: BA degree in Early Childhood Education or related field. Knowledge and skills in RIE and PITC.

JOB CLASSIFICATION: Non Exempt

EARLY CHILDHOOD EDUCATION AND SYSTEMS MANAGER
Full Time - San Mateo

GENERAL:
The Early Childhood & Education Systems Manager is responsible for all of the operating systems within the Child Devleoment & Education Program. These systems include: Enrollment Coordination, NOHO, Desired Results mandate, all areas of curriculum and staff development in conjunction with Desired Results to assure program quality.

He/she will oversee compliance with Community Care Licensing, California Department of Education regulations regarding any attendance reporting, Child Care Food Program and Head Start Performance Standards.

This person will work closely with the Child Development & Education Program Director, Early Head Start Program Director and other program staff and will assist with the development and implementation of an interdisciplinary team approach in the service delivery system. The Manger will develop a system to coordinate the provision of literacy services to families enrolled in the Child Development & Education Program.

In addition, he/she maintains a working relationship with funding sources and community partners, other child care agencies, the Board of Directors and is part of the organization’s management team as well as an active member of the Child Development & Education’s Leadership Team. The Manager will also create an organizational partnership between each site and an adult education program operated by a local educational agency or other community provider, as needed. The person in this position must keep informed of legislative issues and regulation changes specific to the program.

The Early Childhood & Education Systems Manager will also work with the Human Resource Director to recruit staff, provide orientation and mentor new Child Development & Education employees. The Manager will support staff development by promoting staff to continue their education in ECE, attend workshops and conferences and provide Professional Growth consultation. This position is supervised under the direction of the Child Development & Education Program Director, who in turn is under the supervision of the Family Service’s Vice President of Programs & Client Services and will be supported by the Early Head Start Program Director.

The Early Childhood & Education Systems Manager may be in charge of the overall Child Development & Education program in the absence of the Child Development & Education Program Director.

Direct Reports: Child Development Administrative Coordinator, Enrollment Coordinators

REPORTS TO: Child Development & Education Program Director

JOB CLASSIFICATION: Exempt

QUALIFICATIONS:
Required Qualifications:

This employee must meet and maintain requirements as a site director under State of California, Title V. regulations, by holding a Child Development Site Supervisor permit with six units of early childhood administration.
This position requires a B.A. degree in Early Childhood Education, or related field.
The Coordinator must have experience supervising other adults and at least 4 years of teaching experience
Must be familiar with licensing regulations and ensure adherence
Must be able to develop, implement and manage adherence to processes and procedures.
Must able to meet deadlines and pay attention to detail
Possess strong leadership skills, such as: maturity, flexibility, confidence, ability to promote harmony and team work, display a strong sense of loyalty to organization and take pride in the job.
The Early Childhood & Education Coordinator must be able to work independently with minimal supervision.
He/She must have and maintain an understanding of current quality standards and regulations for infant, toddler, preschool and school-age groups, California Department of Education and Early Head Start programs.
He/she must have a strong knowledge of implementation of DesiredResults.
Must have an understanding of child development quality standards for all early childhood ages.
Must have knowledge of DesiredResults Development Profile system
Strong MS Office Suite skills, particularly in MSExcel, MSWord, and Email.
Have strong problem solving skills and be able to solve complex problems.
Must be proficient in math.

Communication Requirements:
The Early Childhood & Education Systems Manager must be able to comprehend English; effectively communicate (verbally and written) in English to parents and other adults; give effective presentations to staff and others; use grammatically correct language; and when possible, speak in the child’s home language. The Coordinator must have the written skills to develop and write grant reports; requests for proposals and communication (i.e. bulletins; letters; meeting minutes) to parents and the community.

Preferred Qualifications:

A master degree in Early Childhood or related field
Bilingual, English/Spanish

DUTIES & RESPONSIBILITIES:
General Program:

Responsible for seeing that staff receives entrance orientation as well as on-the-job training and special in-service training to ensure that program philosophy is carried out.
Assist with coordinating the annual staff development trainings (facility, speakers, agenda, etc.) with consultation and approval of Program Directors.
Establishes procedures for the Staff Resource Library.
Assist in providing technical support to programs to achieve a passing score on Environmental Rating Scales (ERS) and maintain a quality program.
Responsible for seeing that all Title 22 and Title 5 licensing requirements are met.
Responsible for the Desired Results administrative functions such as distributing all information and forms to Site Directors, setting a calendar for report due dates, assisting and training programs in implementation of all aspects of Desired Results (i.e. DRDP’s, Developmental Profiles, Parent Surveys and Environmental Rating Scales), complying data from all sites for Advisory and Board presentation, preparing Annual Report to the State Department of Education.
With the approval of the Program Director and in collaboration with the Leadership Team, he/she is responsible for initiating a staff development plan based on the Desired Results findings.
Assists in ensuring in carrying out the timeline of Desired Results for the Child Development Program.
Conducts site visitors and observations of classrooms and provides guidance and feedback to staff.
Provides assistance and support for training to Site Directors on how to analyze their center/group report and how to address areas needing improvement.
Responsible for assisting and training all Site Directors and staff in the Desired Results.
Responsible for the collection and inputting of Desired Results data from all programs.
Assists with the preparation of organization CMR summary of Findings and Agency Annual Report to State Department of Education and Office of Head Start.
Assists with ensures the follow-up activities, Summary of Findings and Annual Report.
Assists the Early Head Start Director for preparing Desired Results reports to Program Director, Site Directors, President, Child Dev. & Ed Advisory, Executive Committee and Board of Directors.
Plans agendas and facilitates Site Director meetings together with the Early Head Start Service Area Mangers.
Coordinates and works closely with all EHS Service Area Managers in development and implementation of an interdisciplinary team approach.
Serves as the primary liaison with the Health and Nutrition Services Manager.
Responsible for the revision of all educational component forms.
Assists in the development, update, training and implementation of the service area plan and the Procedures Manual in accordance with the Head Start Performance Standards.
Assists with developing MOU’s with local public, private education institutions, Early Head Start program and other early childhood providers to assists families through the transition from one program to another.
Assists, conducts and coordinates training for staff and parents to transition to kindergarten.
Develops a tracking system for children and families that enter kindergarden for a minimum of four years
Provides on-going quality control assistance as needed and supports the Site Directors for parent education events.
Plans, coordinates and conducts workshops for staff and parents with input of Program Directors and Site Directors
Assist with revisions of the Professional Guidelines for staff, updates & revisions to the Parent Handbook and development & maintenance of the Staff Library.
Publishes the Program’s newsletter with input from the Child Development & Education Leadership Team.
He/she will work with the Early Head Start and Program Director and others in preparing programs to participate in new innovative programs.
Responsible for recruiting, coordination and training of community volunteers and parent volunteers.
Assist in promoting parental involvement in participating classrooms.
Assists in establishing partnerships with other community agencies.

Supervisory:

Supports Program Director in the expansion of the Child Development & Education Program.
Attends monthly Family Service’s management meetings, Child Development & Education Leadership Team meetings, and other community meetings.
Develops and implements timeline for Desired Results, end of month reports for all funding sources.
In charge of the Child Development and Education Programs in the absence of the Program Director or Early Head Start Director.
Supervises the Enrollment Coordinators in assuring enrollment is on track.
Oversees the NOHO data base system.
Becomes familiar with Funding Terms & Conditions and monitors the attendance reporting procedures and eligibility process for compliance.
Assists the Program Directors in preparing reports and presentations for Site Directors, President and Vice President, Child Development Advisory Committee and Board of Directors
Develops and oversees procedures for employee performance appraisals.
Must follow all policies and procedures for handling confidential documentation and confidential information.
Timely and accurate submission of time record to Supervisor.
Timely and accurate submission of staff’s time record to Payroll if applicable.
Position requires some evening and weekend work.
Other duties as assigned by supervisor.

PUBLIC RELATIONS:
Responsible for representing the program to visitors, to the community and at board meetings, when requested.

LIMITS OF AUTHORITY:
The Early Childhood & Education Systems Manager works under the specific direction of the Child Development & Education Program Director and as needed may be supervised by the Early Head Start Program Director.

EARLY HEAD START Administrative & Database Coordinator
Full Time - San Mateo

GENERAL DESCRIPTION:
The Early Headstart Administrative & Database Coordinator’s position is an administrative support function requiring interfacing with clients, children, staff and the general public. This position is responsible for general administrative and clerical functions. The primary functions are: update the database system; assure all records and data collected are entered in the data base is complete and accurate; and prepare, analyze and monitor for accuracy the various funding sources and licensing requirements maintained in the database. Additionally, the Coordinator assists the enrollment department and Early Head Start Program in ensuring that enrollment is at capacity and compliant with State, Federal and EHS Program regulations.

This position is responsible for implementing the Early Head Start (EHS) Program requirements.

JOB CLASSIFICATION: Non-Exempt

REPORTS TO: Early Head Start Program Director

QUALIFICATIONS:
REQUIRED: 1-2 years or database management experience required. Must have work experience in administrative duties. Similar related work experience will be considered. Ability to work with families, site supervisor and community contacts to resolve issues and maintain professionalism at all times. Must have strong organizational skills; attention to detail; analytical; and the ability to multi-task. Excellent interpersonal and customer service skills, self-motivated and able to work independently and in a team setting. Proficiency in MSWord, MSExcel, MSOffice and email is required.

Communication Requirements: Effective communication and interpersonal skills is required. Must be competent in English – reading, writing and verbal communication.

PREFERRED: A.A. or B.A., preferably in human services is desired. Strong computer skills in MSWord, MSExcel, MSOffice and email are preferred. Knowledge of community resources and referrals, Head Start, Title V, Title 22, and State funding terms and conditions highly desired. Knowledge and experience working with NOHO data base is helpful. Bilingual in English/Spanish preferred. Familiarity with enrollment eligibility requirements for subsidized programs highly desired.

DUTIES AND RESPONSIBILITIES:
The Database Coordinator/Administrative Assistant must be able to consistently and successfully perform all essential functions of the position. This position is grant funded at-will employment position.

Must be able to learn and understand, interpret and explain federal, state and city child care eligibility criteria, policies and procedures.
As needed, must be able to work with families from the point of application and intake to the program and throughout their enrollment.
May assist in staff scheduling, and other clerical duties in the enrollment department and for Early Head Start program.
Assist case managers by preparing attendance, sign-in/out for children and parent activities, securing room for play groups or meetings, etc.
Work closely with Enrollment Coordinators and Site Supervisors to identify and fill enrollment gaps at sites.
To assist in determining family's eligibility for child care programs using contract requirements.
Ensure processing of applications on a timely basis and assign priority points according to approved priority guidelines.
Assist staff and families on issues concerning certification and recertification - gathering appropriate income verification and ensuring ongoing eligibility in Child Development Program.
As needed, travel to and from centers to conduct enrollments, enrollment file review, and attend meetings.
Assist, create and maintain application folders for each applicant by ensuring that all relevant documents (including copies of all correspondence) are correct and immediately included in the file, that all correspondence, conversations are documented in the communication log in child’s family file.
Enter and maintain current family information into the database.
Assist in creating and updating enrollment and program forms. Make copies as needed or requested by the enrollment coordinators, site director or Early Head Start program staff.
Participate in health fairs, meetings, and other community outreach and school-based events.
Daily monitoring and delegating of application processing.
Maintain, monitor and ensures all children’s physical, health, nutrition, and dental information are entered, follow-ups are completed and information are updated in the NOHO data system.
Assist the Early Head Start programs to conduct height, weight and/or vision assessments for children as applicable.
Assist, monitor and maintain daily inventory activity on enrollments, dis-enrollments, and ensures enrollment activities are processed.
Assist with addressing and resolving enrollment activity related complaints in response to applicants, state and federal official inquiries.
Assist with providing on-going support, direction and guidance to co-workers as requested.
Assist with providing training for department staff to ensure compliance with State and federal regulations, as deemed necessary.
Prepare correspondence related to dis- enrollments, re-certifications, and other related notifications in a timely manner.
Other tasks/activities as assigned.

Administrative Duties:

Follow agency policies concerning strict confidentiality for clients. Must follow all policies and procedures for handling confidential documentation and confidential information.
Greet clients; maintain strict accounting procedures for the receipt and handling of funds received.
Advise staff of changes and important phone messages.
Answer phones, make appointment changes, take messages, and transfer calls to voice mail.
Operate, maintain, and train other employees in the use of a variety of standard office machines including multi-line telephone system, computer/Windows, FAX, postal and credit card terminal machines.
Remain well-informed about community resources in order to make appropriate referrals.
Maintain a comfortable and clean office.
Assist with preparing reports for the Early Head Start (EHS) program
Assists with the preparation of classrooms, programs, and reports for the monthly, annual program self-assessment and three year program reviews by both state and federal.
Timely and accurate submission of time record to supervisor.
Other administrative tasks/activities as assigned.

EARLY HEAD START Process Project Lead
Full Time - San Mateo

GENERAL DESCRIPTION: This position is responsible for the development, implementation and monitoring of the Early Heads Start grant. This includes the development of processes, procedures and policies in support of all aspects of Early Head Start including grant management, fiscal management and performance standards. This position designs and implements all reports required to support this grant and monitors the adherence to the reports. The information, data and input flows from the program to this position. This position is an integral part of the EHS team, along with the teaching staff and service staff.

This position requires significant analytical and critical thinking of statistical information for reporting purposes.

This position also bridges the program office and the finance office. For fiscal and grants management, must work with VP Finance. Development and implementation will be developed with input from the EHS Program staff, specifically the EHS Program Director for all program related documentation, processes and reports.

REPORTS TO: VP Programs & Client Services

JOB CLASSIFICATION: Nonexempt

QUALIFICATIONS:
Required: B.A. in Accounting, Finance or other fields requiring analytical analysis and process development. 2 to 3 years experience developing documentation, writing process or training manuals, writing reports and managing processes and systems. Excellent organizational skills with attention to detail.

Ability to work independently and to complete tasks in a timely manner. Excellent verbal and written communication skills. Excellent MS Office Suite skills, particularly in MSExcel, MSWord, MSPowerpoint, MSAccess. Must be strong user of documentation software to develop process flow charts. Must have strong capabilities to flow processes and then develop policies and procedures. Experience in understanding terms and conditions of funders such as Early Headstart, Federal and State governments.

Must be able to comprehend English; effectively communicate (verbally and written) in English to parents and other adults; give presentations to staff and others; use grammatically correct language; and when possible, speak in the child’s home language.

Preferred:

B.A. or M.A. in Early Childhood Education, Educational Administration, Special Education, Social Work or related fields.
Experience working with low income families, ethnic minority or special needs groups.
Bilingual English and Spanish (verbal and written).
Experience with Early Headstart and State Department of Education fiscal and project management.

DUTIES AND RESPONSIBILITIES:

Development, implementation and monitoring of all processes and procedures related to the grant management, fiscal management and performance standards. Develops a monitoring process and manages adherence to the reports and standards.
Ensures program staff adhere to the reporting requirements and escalates to EHS Director, VP Programs or VP Finance if this is not done or is in jeopardy of not being done timely and accurately.
Design and implement reports in support of the grant, fiscal and performance standards.
Prepare monthly, quarterly and annual statistical and outcome reports.
Compiles and analyzes information from these reports and presents to management.
Reviews and understands terms and conditions for the grants associated with the EHS program as well as federal and state fiscal requirements. Develops processes that incorporate these terms and conditions. Ensures the terms and conditions are met.
Attends conferences and trainings as required.
Responsible for continuing professional development and education.
Performs other duties as assigned by their supervisor.
Submits time record accurately and timely to supervisor.

PRESCHOOL TEACHER -Haven Child Development Center
Full Time - Menlo Park

GENERAL DESCRIPTION:
The Pre-School Teacher is responsible for the design, planning and implementation of a quality child care classroom for children between the ages of 2.5 years and 6 years. The position requires skill and expertise in curriculum planning, staff supervision, child assessments, and the ability to accept children and adults from a diverse population. The teacher must be a role model for developmentally appropriate practices in the classroom.

QUALIFICATIONS: The teacher must possess or be eligible for a Child Development Teacher Permit. A degree is preferred. Must have two years experience with preschool aged children. Prefer some supervisory experience. Hold, or be willing to obtain, CPR and first aid certification.

REPORTS TO: Site Director
JOB CLASSIFICATION: Non Exempt

PRESCHOOL TEACHER - First Step
Full Time - San Mateo

GENERAL DESCRIPTION: The Pre-School Teacher is responsible for the design, planning and implementation of a quality child care classroom for children between the ages of 2.5 years and 6 years. The position requires skill and expertise in curriculum planning, staff supervision, child assessments, and the ability to accept children and adults from a diverse population. The teacher must be a role model for developmentally appropriate practices in the classroom.

SUBSTITUTE TEACHER
Part Time - San Mateo County

GENERAL DESCRIPTION: A Substitute Teacher acts in place of the regular teacher, supervising children and working with teacher aides. The teacher substitute acts as the responsible adult present, along with the Assistant Teachers in case of emergency. The Substitute Teacher works under the direction of a Site Director or the Assistant Director. A substitute teacher should consult with the Assistant Director about any questions concerning routines or ways of handling children or interactions with parents. He/she must consult with the Site Director if there are any issues of safety that need attention.

QUALIFICATIONS: Must meet Title 22 licensing requirements for teacher, i.e. l2 units of Early Childhood Education in the required subjects. Substitutes must be knowledgeable about health and safety procedures as well as follow principles of Early Childhood Education.

REPORTS TO: Site Director

ASSOCIATE TEACHER
Full Time - San Mateo

GENERAL DESCRIPTION: The Associate Teacher provides support and assistance to the classroom teacher in providing a warm and nurturing environment that helps children grow intellectually, physically, emotionally and socially. The Associate Teacher participates in all activities in the classroom and works as a team member with the teacher and aides.

QUALIFICATIONS: The Associate Teacher must possess or be eligible and apply within six months for a Child Development Associate Teacher Permit. He/she must be l8 years of age or possess a high school diploma or equivalent. Twelve college units in Early Childhood Education are required. One year experience with the preschool or infants and toddler age group is required. This position requires personal qualities of maturity, sensitivity to children's needs, and ability to work cooperatively with other members of the team. The Associate Teacher may act as a short-term substitute when the supervising teacher is absent.

The Associate Teacher should be able to communicate (verbally and in writing) with parents and other adults in English; use grammatically correct language; and when possible, speak in the child’s home language.

REPORTS TO: Site Director
JOB CLASSIFICATION: Non Exempt

WAYS TO WORK FAMILY LOAN PROGRAM

No Current Openings

VISITATION PROGRAM

FAMILY VISIT SUPERVISOR - Visitation
Full Time - San Mateo

The Family Visit Supervisor is responsible for supervising visits for clients of
Family Service Agency of San Mateo County. Provide supervision of family visits
and ensure child safety. (Prior title: Case Manager)

JOB CLASSIFICATION: Non-Exempt

REPORTS TO: Program Manager or Associate Program Manager

QUALIFICATIONS:

BA in related field preferred. Bilingual in Spanish preferred.
Background in working with children and families in transition, desirable.
Experience with domestic violence, child abuse, substance abuse and other related trauma desirable.
Good organizational skills.
Good computer skills including email, MSWord, MSExcel and Outlook Calendar.
Effective verbal and written communication skills.
Maturity, good judgment, dependability, accuracy, and attention to detail.
Flexibility and a team player.

DUTIES & RESPONSIBILITIES:

Be responsible for the overall case management of clients. This includes supervising visits and all case documentation. Monitor and document all interaction between children and visiting parties. Intervene on all inappropriate behavior immediately.
Act as a role model for parents/caregivers; provide support, guidance, and referrals.
Keep supervisor informed of all pertinent client or operational issues and problem areas.
Adhere to and enforce Family Visitation Center program guidelines.
Report case status to social workers, mediators and other referral professionals as needed.
Services may be held off-site as well as at Family Service facilities and other sites within San Mateo County.
Must be able to work under general supervision with children and adults.
Bilingual in Spanish or other languages may be required.
Must respect the confidentiality of all clients. Must follow all policies and procedures for handling confidential documentation and confidential information.
Must be reliable and punctual.
Timely and accurate submission of time record to Supervisor.
Other duties as assigned by supervisor.

SENIOR SERVICES

No Current Openings

MANAGEMENT

No Current Openings

FUND DEVELOPMENT

No Current Openings